Política de reembolso

Last updated: August 20, 2026

Our 60-Day Money-Back Guarantee

We want you to feel confident trying Prime Age Glow. If you are not satisfied, you can request a full refund of the purchase price within 60 days of the delivery date — even if the bottle is opened or empty.

How to request a refund

Email support@primeageglow.com with your order number and the email address used on the order. Our team will confirm your request and tell you whether the product needs to be returned. Please contact us before sending anything back.

Returns

For most guarantee claims we do not require you to return the product. If we do ask for a return, send it to the address our team gives you, in its original packaging where possible. Return shipping is paid by you unless the item was damaged, defective or incorrect.

Damaged, defective or wrong items

If your order arrives damaged, defective or is not what you ordered, contact us within 14 days of delivery with your order number and a photo. We will replace it or refund it in full, including shipping, at no cost to you.

Refund processing

Approved refunds are issued to the original payment method within 5–10 business days of approval. Your bank or card provider may take a few extra days to show the credit. Original shipping charges, if any, are non-refundable unless the return was our fault.

Bundles, free gifts and promotions

If you bought a multi-unit bundle, the guarantee covers the bundle as a whole. If a free gift or bonus item was included with the order, please return it or we may deduct its value from the refund.

Cancelling or changing an order

We process orders quickly. If you need to cancel or change an order, email us as soon as possible. If it has already shipped, treat it as a return under this policy.

Orders not received

If tracking shows delivered but you did not receive your parcel, contact us within 14 days and we will investigate with the carrier and make it right.

Exceptions

The guarantee covers one claim per household and may be refused where we identify abuse of the policy or fraudulent activity.

Your statutory rights

This guarantee is offered in addition to your legal rights. Customers in the United Kingdom, the European Union, Australia, New Zealand and Canada keep all rights given by their local consumer law, including any statutory cancellation period.

Contact

Prime Age Glow — support@primeageglow.com