Política de envío
Last updated: August 20, 2026
Where we ship
We currently ship to the United States, the United Kingdom, Canada, Australia and New Zealand. We are working on adding more countries in Europe — if we do not yet ship to you, email support@primeageglow.com and we will let you know when we do.
Processing time
Orders are processed within 1 business day (Monday to Friday, excluding public holidays). Orders placed after our daily cut-off or on a weekend are processed the next business day.
Delivery times
Estimated delivery after dispatch:
- United States: 1–7 business days
- United Kingdom: 3–7 business days
- Canada: 5–10 business days
- Australia and New Zealand: 6–12 business days
These are estimates, not guarantees. Carrier delays, customs checks, peak seasons and weather can affect them.
Shipping costs
Shipping costs are calculated at checkout and shown before you pay. Free shipping is available on qualifying orders and promotions, as stated on the product page.
Tracking
You will receive a confirmation email when you order and a tracking link when your parcel ships. Tracking can take up to 48 hours to start updating.
Customs, duties and taxes
Orders shipped outside the United States may be subject to import duties, taxes or customs fees set by your country. These are not included in our prices and are the responsibility of the customer. We declare all shipments accurately as required by law.
Wrong or incomplete addresses
Please check your shipping address carefully. If a parcel is returned to us because of an incorrect or incomplete address, we will reship it once you cover the new shipping cost, or refund the product value minus shipping.
Lost, delayed or damaged parcels
If your parcel is significantly delayed, arrives damaged, or is marked delivered but not received, contact support@primeageglow.com within 14 days. We will investigate with the carrier and replace or refund the order.
Contact
Prime Age Glow — support@primeageglow.com